We understand you are in a stressful situation as you may have lost a significant amount of money.
We include immediate advice below. If you want more personalized advice about your case, we encourage you to report your scam on Chainabuse by simply clicking on “Report a scam.” You can opt-in to receive free immediate support, including advice to contact Law Enforcement and what you can do next regarding civil litigation.
If you may have shared your 12-word Secret Recovery Phrase or private key on any website, email, application, or social channel (i.e. Twitter, Discord, Telegram, etc.), we recommend transferring your funds to another wallet as soon as you can.
Change your passwords and all log-in information immediately if you believe someone may have accessed your online account.
We recommend that you check your account's transaction history for any suspicious transaction on the blockchain explorer - For example:
Check your browser's history for any suspicious or phishing links you might have visited around the time the first unauthorized transaction occurred.
Document all unauthorized transactions, including payment addresses of the scammers.
Stop engaging with the fraud platform or the scammer. Cutting all contact helps remove the power dynamic at play. After all, they have engaged with you in the hopes that you will panic and send them what they want. Without open lines of communication, their ability to torment you further becomes minimal.
Document all communication with the scammer. It can be an instinctive first response to delete all communications and material. Tangible documentation is essential for bringing a successful legal claim of fraud (more below on “What can you do next?”). Screenshot the specific times and dates during the communications and materials, including email addresses, and social media profile handles.
Secure all social media profiles if the scammer contacts you on social media.
Report the content to the relevant platform where the scammer contacted you.
Be aware and avoid asset recovery scams - Only engage with investigative firms that have pre-vetted, as this may lead to another scam and more loss incurred. Some non-established firms try to take advantage of the stressful situation victims may be in to lure them and make them believe they can help them recover their funds and then run away after the victim pays them a significant amount. Do not respond to investigative firms pretending they can freeze funds on your behalf - only law enforcement can. Do not provide any personal information to these unknown investigators. Only take advice from pre-vetted investigative firms. Do not automatically trust organizations with good reviews; these can be faked. We recommend some pre-vetted options as part of our support for free (more on this below). Chainabuse does not make any profit by recommending a Partner.