How can we help you?
I may have been a victim of ransomware
We include immediate advice below. If you want more personalized advice about your case, we encourage you to report your scam on Chainabuse by simply clicking on “Report a scam.” You can opt-in to receive free immediate support, including advice to contact Law Enforcement and what you can do next.
- Change all password accesses immediately.
- Prevent malware from being delivered, spreading, and running on devices by shutting them down.
- Report the attack to the relevant jurisdiction immediately. More on this in our article on how to contact law enforcement.
- Request technical assistance or provide information to help others by contacting relevant authorities. In the United States, it is CISA.
- Be aware and avoid investigative scams - Do not engage with investigative firms that have not pre-vetted, as this may lead to another scam and more losses incurred. Some non-established firms try to take advantage of the stressful situation victims may be in to lure them and make them believe they can help them recover their funds, and then run away after the victim pays them a significant amount. Do not respond to investigative firms pretending they can freeze funds on your behalf. Only law enforcement can ask you for money in exchange for “getting back your funds.” Do not provide any personal information to these unknown investigators. Only take advice from pre-vetted investigative firms. We recommend some investigative firms as part of our support for free (more on this below). Chainabuse does not make any profit by recommending investigative firms. We only do so to protect victims from investigative scams.